North Shore: 31 Constellation Dr, Mairangi Bay Ph:09 4799 577Sylvia Park: 393 Mt Wellington Hwy Ph:09 525 6771Open: Mon-Fri 9.30am-5pm & Sat-Sun 10am-5pm

Delivery, Product Care & Returns

Urban & Beach Furniture puts a lot of time and emphasis into sourcing only the best possible products and we want you to be satisfied with your purchase. For all enquires or for a quote for delivery outside of Auckland, please contact us on:


Contact one of our stores:  

Constellation Dve, North Shore 09-479 9577 or Sylvia Park 09-525 6771


Product Care and Terms of Sale
Product Care:
Please remember a lot of our wooden furniture in our main range is made from recycled timber or it is manufactured to look "aged or distressed".  It will have naturally occurring blemishes that demonstrate its recycle nature. We do not hide this as we see it as proof of its past history and as giving these pieces the character they clearly have.
Protect your furniture at all times from direct sunlight and heat. Wood is a living product and will dry out and spilt if subjected to an overly dry or hot environment. Wood needs good ventilation and some humidity. Modern heating methods, (eg dehumidifiers, heaters etc) often product an unnaturally dry atmosphere. They Beach Lifestyle furniture can not take responsibility for furniture subject o such an environment.
Commercially dry clean.
All products are thoroughly checked at our warehouse or shop prior to dispatch and leave in what we deem as a 'standard condition' or the condition that purchasing decision was made off from the showroom floor.
Please inspect product on delivery for damage in transit.  Any damage must be reported within 24 hours of delivery, no claim for transportation damage will be accepted outside this period.
Refund Policy:
Please choose carefully. As refunds are not automatic.  A refund, exchange or credit will be made where the goods are faulty, or wrongly described. Returns will be issued a credit note to the same value of the goods.  
Our standard right of return or exchange is subject to the following conditions:
- Goods must be returned in a re-saleable condition.
- In the event that the exchanged item product is of less value than the originally purchased item, a store credit will be issued for the remaining value.
- Any item purchased on a sale or an end of line items can not be returned.
- Any item that has been custom made or altered.
- Any item that has been specially ordered in for a customer. 
Faulty Goods:
If the goods that have been damaged through misuse by the customer or if the damage is normal wear and tear, Urban Beach is not obliged to accept the return.